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Getting Started

Read this guide before attending any of our online training programs. It covers general technical requirements, platform instructions, troubleshooting, and what to expect on the day.

For course-specific setup instructions, select your program from the sidebar.

Please use our Contact Form if you have any questions.

Technical Requirements

Before attending our online training programs, please ensure that you fulfil the following requirements:

  • Desktop or laptop computer
  • Compatible browsers: We highly recommend using Google Chrome for our events. Other compatible browsers include Safari, Microsoft Edge, Mozilla Firefox, and Opera
  • Internet: A stable and high-speed internet connection
  • Headset: To hear the presenters clearly

Firewall Notice

If you're connecting from a secure network (e.g. a government or corporate system), check that your firewall settings allow access to Livestorm. See Livestorm technical requirements for details.

Test Your System

Please test your system before the session to avoid any technical issues: Check Livestorm Technical Requirements

Display Resolution

Please ensure your Display settings under System → Scale and Layout and Resolution are set to the Recommended settings, i.e. those shown with "(Recommended)" in the dropdown list.

Livestorm — Our Virtual Event Platform

We will conduct these training sessions using Livestorm via a high-speed fibre connection from our office located in Melbourne, Australia. Livestorm is a browser-based virtual event platform.

Compatible Browsers

We highly recommend using Google Chrome for our events. Other compatible browsers include Safari, Microsoft Edge, Mozilla Firefox, and Opera.

How to Join the Livestorm Event

An email will be sent to you for each of your sessions via Livestorm approximately two days before your training commences.

You can join the training session (up to 15 minutes before start of training) by clicking on the Access Event button in the email.

After clicking on the Access Event button, you will be redirected to the lobby until the training session commences. If prompted, you may need to enter your details and click on the Update my information button before you can access the training session.

Live Support Using Livestorm Chat

We will have support staff live on Livestorm chat during the sessions to help attendees with any questions or issues.

To send a message to our support staff, click the Chat button at the bottom right corner of the Livestorm window. Type your message, and click on the Send message icon.

Q&A Sessions Using the Questions Tab

During the training session, there will be several Q&A sessions which will allow attendees to ask any questions.

To send your questions to the presenters, click on the Questions tab at the bottom right corner of the Livestorm window. A mini pop-up window will appear. Enter your question and click on the Send a question button.

Troubleshooting

Please follow the steps below to resolve any issues you may be experiencing with Livestorm.

Refresh Your Browser

F5 on your keyboard (Windows) or Cmd+R (Mac). Alternatively, click the circular arrow icon near the address bar of your browser.

The Event Room Is Not Loading

If you've clicked on your access link but see an infinitely loading circle, this means that you are on a protected network or firewall. To fix this problem, you will need to:

  • Turn off the firewall or use a different network, or
  • Use your mobile's 4G network or connect via mobile

Check Your Connectivity

Test your streaming setup here: Livestorm Connectivity Test

Use a Different Browser

We highly recommend using Google Chrome for our events. Other compatible browsers include Safari, Microsoft Edge, Mozilla Firefox, and Opera.

Try Using Incognito Mode

If using incognito mode worked, you have a cookie problem or a conflict with an extension. Clean the cookies, remove blocking extensions, log out from Livestorm and log back in.

Try Switching Networks

If switching network works (i.e., switching to your mobile phone network), you probably have a network issue with a specific network.

Use the Help Function

Use Help at the bottom left corner of the screen to troubleshoot audio, connectivity or to refresh Livestorm.

If Issues Persist, Contact Us

If following the steps listed above has not resolved your issues, please Contact Us.

On the Day

We have compiled a list of housekeeping rules to ensure our training session runs smoothly for all attendees.

15 Minutes Prior to Session Start

  • Close anything you don't need on your computer
  • Check that your headset audio is working
  • We will open access to the meeting 15 minutes prior to start time so attendees can join early
  • Have your training material ready

During the Session

  • We have allowed for short Q&A sessions throughout each module. You may post your questions by using the Questions Tab. These will then be answered by one of the presenters, time permitting
  • If you have technical issues, please send a message to Support. Our support staff can help you via chat

Roll Call

For paid training programs, we will be checking in with attendees on the day as part of a roll call and need to be able to match your full name against the ticket purchased for the session.

Follow-up Questions

We encourage any follow-up questions. Please use our Contact Form.

Enquiries

Online
Please use our Contact Form for all sales, training or general enquiries.
Phone
Telephone: +61 3 9830 7123
Mobile: +61 423 024 372
Office hours
Monday to Friday, 9:00 am to 5:00 pm AEDT