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Manage Organisation Admin Access

Organisation administrators can manage users and licences for their organisation through the SIDRA OrgAdmin portal. This article explains how to grant or remove administrator access for users in your organisation.

What Is Organisation Admin Access?

An organisation administrator can:

  • Invite and manage users within the organisation
  • Assign users to licence groups
  • Grant or remove admin access for other users
  • Monitor licence usage and user activity

By default, the person who was set up as the initial contact for your organisation will have admin access. You can then grant admin access to additional users as needed.

Already an admin?

You must have organisation administrator access yourself to manage admin access for other users. If you don't see the options described below, ask an existing administrator in your organisation to grant you access. If no administrator is available, contact SIDRA Support for assistance.

Assign Admin Access to a User

To grant administrator access to an existing user in your organisation:

  1. Sign in to the SIDRA OrgAdmin portal
  2. Go to the Users page
  3. Find the user you want to make an administrator
  4. Click the three dots (⋯) on the right-hand side next to the user's email address
  5. Select Assign Admin access

The user will now have administrator access and can manage users and licences for your organisation.

Tip

The change takes effect immediately. The user may need to refresh their browser or sign out and back in to see the admin options.

Remove Admin Access from a User

To revoke administrator access from a user:

  1. Sign in to the SIDRA OrgAdmin portal
  2. Go to the Users page
  3. Find the user whose admin access you want to remove
  4. Click the three dots (⋯) on the right-hand side next to the user's email address
  5. Select Remove Admin access

The user will retain their standard user account and licence access, but will no longer be able to manage users or licences for the organisation.

You cannot remove your own admin access

The SIDRA OrgAdmin portal prevents you from removing your own administrator access. This ensures your organisation always has at least one administrator.

User Must Exist Before Assigning Admin Access

You can only assign admin access to users who already have an account in your organisation. If the person you want to make an administrator doesn't appear on the Users page, you'll need to invite them first.

To invite a new user:

  1. Go to the Invitations page
  2. Click Create (top left)
  3. In the INVITE USERS window:
    • Enter Recipient name and Recipient email
    • Select the group(s) to invite the user to
    • Click Assign Admin access if you want to make them an Administrator
    • Edit the default message if needed
  4. Click Invite

The user will receive an email invitation. Once they accept the invitation and complete registration, their access — including any admin privileges — will be active.

Troubleshooting

I can't see the "Assign Admin access" option
You may not have administrator access yourself. Ask an existing administrator in your organisation to grant you access. If no administrator is available, contact SIDRA Support for assistance.
The user I want to make admin isn't listed
The user needs to be invited to your organisation first. See User Must Exist Before Assigning Admin Access above.

Need Help?

If you have any questions about managing admin access, ask an existing administrator in your organisation. If you need further assistance, contact SIDRA Support.